EMP Living, a provider of living solutions, faced significant inefficiencies and potential errors due to their manual, spreadsheet-based system for managing invoices and payments. This outdated process was time-consuming and lacked integration with other business systems, leading to challenges in accuracy and efficiency.
To address these issues, EMP Living adopted a comprehensive HubSpot CRM solution to streamline their invoice and payment tracking. The new system featured custom properties that mirrored their existing data, intuitive prompts to guide users through deal stages, and thorough training sessions for a smooth transition.
As a result, EMP Living saw a 20-30 minute reduction in time spent on manual entry per deal, improved accuracy, and positive feedback from their team. The automation and organization provided by HubSpot enabled them to focus on more value-added activities, setting the stage for future growth.
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