HubSpot Vs Freshsales

Everyone wants to know the perfect sales software. HubSpot and Freshsales are two popular sales/marketing software solutions that are absolutely worth a closer look. They each hold significant value in the automation industry and depending on your goals as a business, you'll want to compare them closely to decide which tool will work best for you.

What Companies Are Best Suited For HubSpot

HubSpot is the top CRM (customer relationship management) choice for companies that want to scale. Whether you're just starting out or you're a well-established business, you'll quickly see how powerful their easy-to-use tools are.

HubSpot helps businesses improve their sales and marketing efforts. It's an excellent fit for traditionally SMB / mid-market B2B companies who are focused on making "considered" purchases, or any kind of business really, who want to grow their customer base.

HubSpot offers different pricing options including free, starter, pro, and enterprise-grade bundles with their software solutions. This allows customers to start with a basic strategy, then expand over time to meet the needs of their business.

It offers a full suite of solutions tailored to your business's unique requirements which make it easier to get started and scale as your business grows.

Overview Of Freshsales

Freshsales is a sales automation platform that allows you to connect with customers and prospects at scale, track conversation in your CRM, and make sure your teams are on the same page.

It also allows you to collect customer information and helps you shorten your sales cycle and measurably grow your business. It also offers follow-up emails and tracks your conversations across all channels. It helps you automate tasks like scheduling meetings and sending reminders about important calls. It can respond to leads and monitor all your conversations in a single place.

Feature Comparison

HubSpot and Freshsales are two great platforms that offer a wide range of features. Below are listed some of the key features that both platforms provide to help you decide which one is better for you.

	HubSpot	Freshsales
Typical Customers	Small-Business, Mid-Market, Enterprise	Small-Business, Mid-Market, Enterprise
Free Trial	Yes	Yes
Free Demo	Yes	Yes
Price Range	$0 - $3,200	$0 - $83
Phone	Yes	Yes
Live Chat	Yes	No
Mail	Yes	Yes
Video Training	Yes	Yes
24/7 Support	Yes	No
Campaign Management	Yes	No
Case Management	Yes	Yes
Dashboards	Yes	Yes
Desktop Integration	Yes	No
Email Marketing	Yes	No
Forecasting	Yes	Yes
Lead Management	Yes	No
Marketing Automation	Yes	No
Marketing ROI Analytics	Yes	No
Mobile & Social	Yes	No
Mobile User Support	Yes	No
Opportunity & Pipeline Mgmt.	Yes	Yes
Reporting & Analytics	Yes	Yes
Sales Force Automation	Yes	Yes
Social Collaboration Features	Yes	No
Task / Activity Management	Yes	Yes
Territory & Quota Management	Yes	Yes

As we can see, HubSpot offers more features than Freshsales. Freshsales is mainly focused on sales automation. On the other hand, HubSpot has proven itself to be one of the most popular CRM tools for businesses. It is good for sales, marketing, and support as a whole. Its robust feature does a good job of helping businesses in their overall workflows.

Pricing Comparison

Pricing is a major factor in the decision-making process for many companies, especially when you're just starting out, and it becomes even more important if you're on a tight budget.

It's also worth taking into consideration that both HubSpot and Freshsales come with a free plan where you can experience their basic or fully-featured platforms firsthand before subscribing to any of their services.

Freshsales has three paid plans and they are all priced from $18 to $83 each month depending on their features and capabilities. On the other hand, apart from the free plan, HubSpot offers three different plans: Starter, Professional, and Enterprise. The starter plan is $49 per month, while the most expensive one costs $3,200 per month.

The difference between the pricing models lies in their features and capabilities. While the starter plan offers limited functionalities in comparison to their more expensive counterparts, the higher plans offer more advanced functionalities and features such as marketing automation tools and lead scoring. if you compare features with price, HubSpot gives better deals.

Onboarding And Training

HubSpot's onboarding and training program can help you get familiar with the software. The HubSpot Academy is a collection of free resources that are ideal for anyone who is interested in learning about the features and functionality of the platform.

The training modules cover all the essentials, from learning how to create an account to customize your profile page. You can access all of the modules on a need-to-know basis, as they're all aimed at helping you navigate your way through HubSpot's interface and core features.

HubSpot also offers consultant-based onboarding. The expert will work with you and your team to implement tools and processes that will help on learning how to use HubSpot effectively.

For HubSpot, you can also work with an agency partner like No Bounds Digital that has knowledge and experience. They can set up the most relevant content, account properties, workflows, and reports on the platform for you.

However, in Freshsales there is no consulting component. Instead, it focuses on providing training materials and a checklist that explains how the onboarding process should be handled.

Migration Options

For most businesses, the biggest challenge they face is how to move their data from one platform to another. It can be a daunting task and requires a lot of time and resources. Manual data migration can be quite a tedious and time-consuming process.

However, HubSpot offers a variety of tools to assist the migration process. Using these tools allows users to more easily transition from previous systems over to new ones without any issues or data loss. They also offer education and training courses that can help individuals learn more about the migration process.

HubSpot also has paid migration options for those who want support from professionals. They can answer any questions that may arise during the transfer.

You can also work with a partner like No Bounds Digital who has the expertise to migrate data from one platform to another. They know what they are doing and you don't have to worry about manually transferring your data as they will do it for you.

Customer Service Experience

We all know the importance of great customer service, but unfortunately, most software providers don't offer it. In fact, you'll be hard-pressed to find a provider that provides live chat support 24/7.

Freshsales only offers email and phone support that is only available during the week within business hours (and doesn't have a 24/7 option). However, this is not the case with HubSpot, which offers 24/7 chat, phone, and email support to their pro or higher plan users.

The 24/7 support that HubSpot provides is what really sets them apart from the competition. This helps the users know they are being taken care of at any time. Moreover, its full support is included in your subscription fee. So, you don’t have to pay extra for their support. However, if you are looking for support from an outside solution, you may have to pay a separate subscription fee for those services.

Conclusion: HubSpot Vs Freshsales

Freshsales deals specifically with sales whereas HubSpot is a more comprehensive solution that provides an integrated approach and encompasses sales and marketing.

In the end, HubSpot scores the win for providing more value to the end-user in terms of support, migration, and onboarding. It appears to offer more features than Freshsales, and it’s also consistently ranked higher by most reviewers of marketing software.