HubSpot vs LionDesk

Customer relationship management (CRM) software can help you to organize and integrate business processes in the field of marketing, sales, and service. There are a lot of tools out there. But two of the most popular CRMs in the market are HubSpot and LionDesk.

Both platforms are used by the business for managing leads, building out contact lists, and creating your sales pipeline. However, in this article we will compare both systems, so you will have all the information to decide which is best for your business.

What Companies Are Best Suited for HubSpot

HubSpot is a powerful and effective customer relationship management (CRM) platform that helps companies manage their sales, marketing, and customer service functions. It is ideal for scaling companies looking to increase their customer base and generate leads.

It provides comprehensive tools that can be tailored to fit the needs of traditionally SMB / mid-market B2B companies. It also offers four plans that range in price and functionalities and allows businesses to choose from a free version to an enterprise-grade option according to their needs.

Overview of LionDesk

LionDesk is a CRM platform that helps businesses streamline their processes, manage contacts and improve customer relations. It offers robust automation, task reminders, and scheduling features.

With the platform, you can manage your contacts, send bulk emails and text messages, automate campaigns, create email sequences, and more. It will even help you keep track of your important tasks and follow up with leads through automated communications.

Feature Comparison

While HubSpot and LionDesk have very similar features, it’s still a good idea to know the differences. Here's a feature comparison chart of these two platforms:

	HubSpot	LionDesk
Typical Customers	Small-Business, Mid-Market, Enterprise	Small-Business, Mid-Market, Enterprise
Free Demo	Yes	No
Free Trial	Yes	Yes
Starting Price	$0	$21
Phone	Yes	Yes
Live Chat	Yes	Yes
Mail	Yes	Yes
24/7 Support	Yes	No
Knowledge Base	Yes	Yes
Campaign Management	Yes	Yes
Contact & Account Management	Yes	Yes
Email Marketing	Yes	Yes
Email Response Control	Yes	No
Lead Management	Yes	Yes
Marketing ROI Analytics	Yes	No
Opportunity & Pipeline Mgmt.	Yes	Yes
Project Management	Yes	No
Relationship Tracking	Yes	No
Reporting	Yes	Yes
Social Collaboration Features	Yes	No
Task / Activity Management	Yes	Yes
Territory & Quota Management	Yes	No

LionDesk does not have the same breadth of offerings as HubSpot has to offer. Its CRM allows you to build a contact database with analytics tools but lacks in some other area such as territory & quota management, marketing ROI analytics, and social collaboration features where HubSpot shine.

HubSpot is the feature-rich CRM software, with a host of options to suit every need. It offers in-depth lead scoring tools, customized to your business.

Pricing Comparison

Pricing is one of the most important factors in selecting any tool. Both companies offer a variety of pricing plans based on your business needs. However, it is important to note that, LionDesk offers free trials for a limited time while HubSpot offers a free plan for unlimited time.

You can use HubSpot free plan and get access to the basic CRM feature set for as long as you like before deciding whether or not to upgrade plans that come with additional features and benefits. Besides the free plan, HubSpot is available in three different editions: starter, professional, and enterprise.

HubSpot starter plan starts at $45 per month for 1,000 contacts and gives you access to landing pages, email marketing, forms, and more.
HubSpot professional plan starts at $800 per month for 2,000 contacts and gives you access to all starter features plus marketing automation, campaign management, and a/b testing.
HubSpot enterprise plan starts at $3,200 per month for 10,000 contacts and gives you access to all professional features plus salesforce custom object sync, adaptive testing, and more.

On the other hand, LionDesk pricing is broken up into three tiers. The entry-level tier is $21 per month while elite plans cost $83 per month. However, in terms of features and offerings, HubSpot offers a lot more flexibility in pricing options than LionDesk does.

Onboarding and Training

HubSpot has various training resources including video walkthroughs that are very helpful for beginners to learn how to use the tools effectively. HubSpot Academy offers a variety of courses, from getting started with HubSpot to advanced marketing campaigns.

HubSpot also offers a consulting-based onboarding service where its expert will provide you one on one training to help your onboarding process. Or you can work with an agency partner like No Bounds Digital to manage your implementation. They will make sure you are up and running smoothly with the software from day one.

On the other hand, LionDesk's onboarding process is not as quick or flexible as HubSpot's. The platform offers walkthroughs and resources but it doesn’t offer one on one consulting services as HubSpot does. Moreover, HubSpot provides more in-depth tutorials on how to use the software than LionDesk.

Migration Options

HubSpot provides customers with a variety of options for migrating data to the HubSpot platform. Users can take advantage of HubSpot's pre-built integrations for their migration process but it's still a complicated task that requires some technical expertise and attention to detail. So, HubSpot also provides free documentation to help you out.

HubSpot has paid migration options to help you during your entire migration process. Or you can work with a partner like No Bounds Digital who specializes in HubSpot migrations and can help you move from any major platform.

Customer Service Experience

HubSpot has a strong support team available to help. Their customer service representatives are available 24/7 through email, chat, and phone. They also have an in-depth knowledge base and resources for self-service answers to common questions. They don’t charge for their support. However, you may need to be a high plan user to get an extended support.

LionDesk offers the same range of customer service options - email, live chat, phone - which are available during business hours. It doesn't provide 24/7 support as HubSpot does.

Conclusion: HubSpot vs LionDesk

Based on all the knowledge reviewed about both HubSpot and LionDesk, it can be concluded that HubSpot is better. HubSpot has more features than LionDesk and a better benefit for businesses. The platform offers a more complete solution for all digital marketing needs including CRM. Its free plan is a good fit for small and startup businesses and many of the features that HubSpot provides in its higher packages are not available anywhere else, making them almost necessary for large, sophisticated businesses.