HubSpot Vs NetSuite

Businesses typically use management software to help manage their core processes, such as manufacturing and supply chain, accounting and finance, project management, and e-commerce.

Both HubSpot and NetSuite are popular business management solutions and provide a healthy workflow to your entire business process. They let you create and execute a variety of efficient, time-saving processes that can take your business to the next level. Which one will be the perfect fit for your business needs? In this article, we will compare the two platforms to help you find the right one for your business.

What Companies Are Best Suited For HubSpot

HubSpot is the leading CRM (customer relationship management) and can deliver you more personalized experiences at scale. So, it is a great tool for any company that is looking to scale. The CRM is also completely free, so it's also can be used by companies who are just getting started.

HubSpot is a powerful all-in-one marketing, sales, and customer service platform. It can be customized to meet the needs of any size of business. However, it is especially well suited to SMB / mid-market B2B companies who take a more strategic approach to increase their sales and marketing ROI.

Overview Of NetSuite

NetSuite is a cloud-based business management software that helps you manage your business in a single system, combining ERP (enterprise resource planning), CRM, eCommerce, accounting, and inventory. It can help you streamline operations and make real-time decisions in areas such as sales, customer service, finance, and operations.

The software allows organizations to consolidate customer information. It gives them visibility into the customer lifecycle from lead to order to recurring revenue. It also allows them to streamline sales processes and extend their reach through marketing automation tools.

Feature Comparison

While HubSpot and NetSuite are similar in some ways, they also have some key differences that may let you choose one over the other depending on your specific needs. Let’s go through their features below so you can get a general feel for both systems and how they compare.

	HubSpot	NetSuite
Typical Customers	Small-Business, Mid-Market, Enterprise	Small-Business, Mid-Market, Enterprise
Free Demo	Yes	No
Free Trial	Yes	No
Starting Price	$0	N/A
Phone	Yes	Yes
Live Chat	Yes	Yes
Mail	Yes	Yes
24/7 Support	Yes	Yes
Documentation	Yes	Yes
API	Yes	Yes
Appointment Management	Yes	No
Calendar Management	Yes	No
Contact Management	Yes	Yes
CRM	Yes	Yes
Email Marketing	Yes	Yes
Email Tracking	Yes	No
Landing Pages/Web Forms	Yes	No
Lead Management	Yes	Yes
Lead Nurturing	Yes	No
Marketing Automation	Yes	Yes
Project Management	Yes	Yes
Quotes/Estimates	Yes	Yes
Reporting/Analytics	Yes	Yes
Segmentation	Yes	Yes
Task Management	Yes	Yes
Task Progress Tracking	Yes	No
Workflow Management	Yes	Yes

NetSuite’s features are mainly focused on business management including CRM. However, HubSpot seems to offer a better package in terms of CRM. It also offers advanced features in marketing automation and lead management. It is a full suite of sale and marketing solutions that helps businesses develop a strong online presence.

Pricing Comparison

NetSuite is only available by quote-based pricing, which means you will have to request a quote from the company in order to get specific details about their plans and pricing structures. On the other hand, all the information on HubSpot pricing is available on its website.

The cost of HubSpot CRM will depend on the number of contacts. There are four different versions to choose from:

The free version is a forever-free option with the ability to track an unlimited number of contacts and limited features including, email marketing, ad management, and basic CRM features. The Starter version starts at $45 per month for 1,000 contacts and includes all of the free version features plus email health insights and live chat.

The Professional version starts at $800 per month for 2,000 contacts and includes everything in the Starter version plus advanced ads optimization events, marketing automation, and phone support. The Enterprise version starts at $3,200 per month for 10,000 contacts and includes all of the above plus more advanced features such behavioral event triggers and reporting, field-level permissions, and custom objects.

Onboarding And Training

HubSpot provides a clear and easy-to-follow guide to get you started, along with free training resources like tutorial videos, webinars, and user forums. In addition, HubSpot Academy offers free online marketing courses that are highly recommended by many marketers.

HubSpot also has consulting-based onboarding where its experts will guide you through the entire process. Or you can work with an agency partner like No Bounds Digital who will implement the software for you like setting up your account and more.

NetSuite also offers a knowledge base for anyone while paid users can access their user community. But HubSpot offers both options for free to anyone. It also tends to offer more comprehensive resources for its users.

Migration Options

Data migration can be a time-consuming and difficult process. There are many options to consider when you are migrating, and it's important you choose the right option for your situation.

Manual data migration may be the easiest option, but it’s also the most prone to errors. To make migrating easier, HubSpot offers a number of tools, services, and guides to help you move your data over to its platform. You can also use its integrations and import options for migration.

HubSpot also offers paid migration options where its specialists will guide you to complete the migration process. However, if you have a large database and want expert help with migration, it might be worth engaging with a partner like No Bounds Digital which specializes in migrations. They will take care of your migration needs so you don't have to.

Customer Service Experience

NetSuite offers live chat, 24/7 phone, and email support. Users can also access the knowledge base on their website to get answers to common questions or resolve problems on their own time.

On the other hand, HubSpot offers a variety of support resources. Users can search the knowledge base for articles and videos, browse the forums for community support, or submit a ticket to contact a member of the HubSpot team.

Unlike NetSuite, HubSpot customers have access to 24/7 support through phone, email, and chat. Customer service representatives are helpful and knowledgeable. Its customer service is also highly rated among users.

Conclusion: HubSpot Vs NetSuite

Overall, HubSpot is a better platform than NetSuite. There are many more features in HubSpot which is completely customizable according to your needs. It has more training resources and better customer support to help you in many ways than NetSuite. It is a powerful tool with many different functions that will help you develop your business no matter what stage your company is in right now.