HubSpot and Nextiva are both powerful customer engagement platforms that offer a lot of great features. Both can help your business improve collaboration and communication to get more leads and close more sales. But before you make a final decision, it’s crucial to understand the key differences between these two platforms. In this article, we’ll help you to evaluate which system is the best fit for your business.
What Companies Are Best Suited For HubSpot
HubSpot is an all-in-one marketing platform that helps businesses to scale effectively. It is the best choice for companies who are scaling and want a CRM (customer relationship management) that has all of the essential elements.
HubSpot has a broad range of features, including lead management, email marketing, customer engagement, and website optimization tools, which together help companies of all sizes grow their business and achieve their goals. However, the platform is particularly useful for traditionally SMB / mid-market B2B businesses with considered purchases.
Businesses using HubSpot are typically looking for a single, all-in-one platform to handle all of their sales, marketing, and service needs. Because they offer a free starter plan as well as plans that are priced in tiers, they can grow along with the company.
Overview Of Nextiva
Nextiva is a customer engagement platform offering contact center solutions for sales, service, and support. It offers cloud communication solutions that range from virtual phone systems to VoIP servers with video conferencing capabilities.
It gives you insights into your business performance with real-time stats on call center activity, agent performance reports, and recorded calls. With Nextiva, you can handle all of your business' calls and communications, make outgoing calls, and manage your incoming calls with auto-receptionists.
Feature Comparison
There are many features and functions that HubSpot and Nextiva offer, but we will compare them on several key features. This short comparison chart should help define what each product offers before you make your final decision.
|
HubSpot |
Nextiva |
Typical Customers |
Small-Business, Mid-Market, Enterprise |
Small-Business, Mid-Market, Enterprise |
Free Demo |
Yes |
Yes |
Free Trial |
Yes |
Yes |
Starting Price |
$0 |
$18.95 |
Phone |
Yes |
Yes |
Live Chat |
Yes |
Yes |
|
Yes |
Yes |
24/7 Support |
Yes |
No |
Knowledge Base |
Yes |
Yes |
Canned Responses |
Yes |
Yes |
Communication Channels |
Yes |
Yes |
Customizable Branding |
Yes |
No |
Geotargeting |
Yes |
No |
Offline Form |
Yes |
Yes |
Performance & Reliability |
Yes |
Yes |
Proactive Chat |
Yes |
Yes |
Reporting & Dashboards |
Yes |
No |
Third Party Integrations |
Yes |
Yes |
Ticket and Case Management |
Yes |
No |
Transfers/Routing |
Yes |
Yes |
User, Role, and Access Management |
Yes |
Yes |
VOiP |
Yes |
Yes |
Website Visitor Tracking |
Yes |
No |
Nextiva's offering mainly focuses on communication solutions that can also be found in HubSpot. Moreover, HubSpot has a more comprehensive solution than Nextiva. It has better analytics and CRM functions for your sales and marketing strategies.
Pricing Comparison
Both platforms have a huge range of services but the price is an important consideration when choosing one among them. They offer multiple packages that can be selected according to your needs. HubSpot Service Hub offers four different pricing tiers of service: Free, Starter, Pro, and Enterprise.
- The free plan is priced at $0 per month. It offers the most basic features including ticketing, live chat, and a basic bot.
- The price of the Starter plan starts at $45 per month with 2 paid users. It includes all features of the free plan but an increased limit.
- The price of the Pro plan starts at $360 per month with 5 paid users and includes additional features like help desk automation, custom reporting, and ticket routing.
- The price of the Enterprise plan starts at $1,200 per month with 10 paid users and includes all features of the previous plan plus conversation intelligence and record customization.
On the other hand, Nextiva also offers different plans based on the number of users, ranging from $18.95 -$67.95 per month per user. It also doesn’t provide any free plan like HubSpot but offers a free limited trial and demo. However, HubSpot plans are more flexible and scalable to meet each business's unique needs.
Onboarding And Training
Onboarding and training are an important part of the implementation process. Both HubSpot and Nextiva provide excellent onboarding and training methods, but their approaches are very different.
HubSpot has a professional onboarding team that will work with you one-on-one to ensure you understand how the software works and how to use it efficiently. They also offer live training sessions, webinars, online learning courses called HubSpot Academy, and other forms of assistance to ensure you get up and running quickly.
You can also work with an agency partner like No Bounds Digital that will handle everything for you. They will listen to your needs, then set up, manage and optimize your HubSpot platforms.
On the other hand, Nextiva does not offer any one-on-one onboarding services like HubSpot. However, they do provide access to a library of learning resources that include informative articles and guides.
Migration Options
Migrating from one platform to another can be an enormous project, but it's necessary if you're looking for a solution that will better serve your business needs. The best way to migrate from your current system to a new one is by utilizing effective tools or services.
HubSpot has many pre-built integrations and tools, which allow you to easily import contacts from any provider. This helps with the time-consuming task of manually transferring all your contact information from your current platform.
HubSpot also has paid migration options for giving technical support that you can rely on. Or you can work with a partner like No Bounds Digital, they can map your migration process directly, reducing the chance of human error and speeding up the process.
Customer Service Experience
Nextiva’s customer service is a bit lacking. The platform does have an online self-service knowledge base, but it's not very helpful and it’s hard to navigate. You can also contact the support by phone, email, or chat and get a response only within limited hours.
HubSpot also has a self-service knowledge base with articles and videos, but it’s much better than Nextiva’s. You can also contact their customer support by phone, email, or live chat. Their phone support is available 24/7, so you can always reach someone when you have any concerns.
Nextiva doesn’t offer 24/7 support like HubSpot does, which may be a problem if you need help right away. HubSpot’s live chat support is top-notch, making it a great option for businesses looking for quick solutions to their problems without having to wait on hold for long periods of time.
Conclusion: HubSpot Vs Nextiva
In the end, HubSpot is the way to go because it can handle pretty much everything you could possibly want. While HubSpot offers a wide range of plans and packages, Nextiva’s offerings are more limited to communication features. HubSpot also offers more resources and better support to help you with any kind of problem. If you’re looking to truly and completely manage your business from one central location, then HubSpot is your best bet.
References
https://www.g2.com/compare/hubspot-sales-hub-vs-nextiva
https://www.getapp.com/it-communications-software/a/nextiva/compare/hubspot-crm/
https://www.capterra.com/live-chat-software/compare/182476-175788/HubSpot-Service-Hub-vs-Nextiva